What changed in 2018
Complaints rose. Inspection dates stopped showing up. Notices per complaint fell.
In 2016 the City opened 649 landlord-tenant complaints, and 14% of them show no inspection date. In 2018 it opened 2,808, and 81% show none. Notices of violation went from about 73 for every 100 complaints to about 14. By 2025 it was 5. The record itself does not explain the change.
Complaints opened each year
Landlord-tenant complaints, by the year they were opened
Complaints with no inspection date
Share of each year’s complaints
Notices of violation for every 100 complaints
Notices opened that year ÷ complaints opened that year × 100
2003–2016 · 14 years
- 6,922
- complaints
- 12.6%
- with no inspection date (873)
- 5,296
- notices of violation, about 77 for every 100 complaints
2018–2025 · 8 years
- 32,523
- complaints
- 89.5%
- with no inspection date (29,123)
- 4,119
- notices of violation, about 13 for every 100 complaints
2017 was the turning year: 1,095 complaints, 34% with no inspection date. Every complaint that shows no inspection date also shows no inspection result. Notices are counted by the year they were opened; the City’s list does not link each notice to a complaint, so this compares counts, not cases.
Show the numbers for every year
| Year opened | Complaints | No inspection date | Share | Notices of violation | Notices per 100 complaints |
|---|---|---|---|---|---|
| 2003 | 81 | 29 | 35.8% | 31 | 38.3 |
| 2004 | 437 | 117 | 26.8% | 390 | 89.2 |
| 2005 | 405 | 106 | 26.2% | 338 | 83.5 |
| 2006 | 544 | 114 | 21.0% | 411 | 75.6 |
| 2007 | 490 | 68 | 13.9% | 452 | 92.2 |
| 2008 | 439 | 53 | 12.1% | 374 | 85.2 |
| 2009 | 465 | 44 | 9.5% | 359 | 77.2 |
| 2010 | 468 | 53 | 11.3% | 352 | 75.2 |
| 2011 | 507 | 36 | 7.1% | 346 | 68.2 |
| 2012 | 555 | 28 | 5.0% | 397 | 71.5 |
| 2013 | 646 | 31 | 4.8% | 460 | 71.2 |
| 2014 | 623 | 49 | 7.9% | 470 | 75.4 |
| 2015 | 613 | 52 | 8.5% | 443 | 72.3 |
| 2016 | 649 | 93 | 14.3% | 473 | 72.9 |
| 2017 | 1,095 | 378 | 34.5% | 546 | 49.9 |
| 2018 | 2,808 | 2,269 | 80.8% | 401 | 14.3 |
| 2019 | 2,960 | 2,487 | 84.0% | 465 | 15.7 |
| 2020 | 2,812 | 2,519 | 89.6% | 627 | 22.3 |
| 2021 | 3,004 | 2,748 | 91.5% | 942 | 31.4 |
| 2022 | 4,828 | 4,469 | 92.6% | 720 | 14.9 |
| 2023 | 5,159 | 4,704 | 91.2% | 335 | 6.5 |
| 2024 | 5,210 | 4,676 | 89.8% | 343 | 6.6 |
| 2025 | 5,742 | 5,251 | 91.4% | 286 | 5.0 |